Terms and Conditions

General Terms and Conditions

1. Scope

The following terms and conditions apply to all orders placed through our online store by consumers and business customers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity. A business customer is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

For business customers, the following applies: If the business customer uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.

2. Contracting Party, Conclusion of Contract, Correction Options

The purchase contract is concluded with AReO Handel GmbH.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You may initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by email.

3. Contract Language, Storage of the Contract Text

The language(s) available for the conclusion of the contract: German

We store the contract text and send you the order details and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

4. Delivery Conditions

Shipping Costs

Shipping costs are added to the stated product prices. You can find further details on the amount of the shipping costs in the individual offers. 

Delivery Options

We ship the products to the delivery address provided during the order process.

We deliver by shipping only. Unfortunately, self-collection of the goods is not possible.

Minimum Order Value

There is no minimum order value at Dirndl.com.

5. Payment

The following payment methods are generally available in our shop:

PayPal 

(You pay the invoice amount via the online provider PayPal. In general, you must be registered there or first register, authenticate yourself with your access data and confirm the payment instruction to us (exceptions may apply for guest access). You will receive further information during the order process.)

Credit Card 

Your credit card will be charged after successful completion of the order in the online shop.

Advance Payment 

If you select advance payment, we will provide our bank details in the order confirmation and deliver the goods after receipt of payment.

giropay
To pay the invoice amount via giropay, you must have a bank account activated for online banking, authenticate yourself accordingly and confirm the payment instruction. Your account will be charged immediately after placing the order. You will receive further information during the order process.

paydirekt
To pay the invoice amount via paydirekt, you must have a bank account activated for online banking, be registered with paydirekt, authenticate yourself with your access data and confirm the payment instruction.

6. Returns

Customers can easily return the goods using our return form. The customer must arrange the shipping label themselves and follow our instructions under the right of withdrawal. If we deliver to consumers outside Germany, shipping costs will not be reimbursed in the event of withdrawal. This also applies to the return shipping costs.

7. Right of Withdrawal

You are entitled to the statutory right of withdrawal, as described in the withdrawal notice.

8. Retention of Title

The goods remain our property until full payment has been made.
For business customers, the following additionally applies: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale in the amount of the invoice value, regardless of any combination or mixing of the reserved goods with a new item, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. Upon your request, we will release the securities to which we are entitled to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Transport Damage

For consumers, the following applies: If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.

For business customers, the following applies: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment.

10. Warranty and Guarantees

10.1 Liability for Defects

Unless expressly agreed otherwise below, the statutory law on liability for defects applies.

The following limitations and shortened time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents:

• in the event of injury to life, body or health
• in the event of intentional or grossly negligent breach of duty as well as fraudulent intent
• in the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
• within the scope of a guarantee promise, where agreed, or
• where the scope of application of the Product Liability Act applies.

 

Limitations for Business Customers
For business customers, only our own information and the manufacturer's product descriptions that were included in the contract shall be deemed an agreement on the condition of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements. For business customers, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk.

The statutory limitation periods for the right of recourse under Section 445a of the German Civil Code (BGB) remain unaffected.

Rules for Merchants
Among merchants, the duty to inspect and give notice of defects regulated in Section 377 of the German Commercial Code (HGB) applies. If you fail to give the notice regulated there, the goods shall be deemed approved, unless the defect was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.

10.2 Guarantees and Customer Service

Information on any applicable additional guarantees and their exact conditions can be found with the respective product and on special information pages in the online shop.

You can reach our customer service Monday to Friday via our ticket system. 

11. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• in the event of guarantee promises, where agreed, or
• where the scope of application of the Product Liability Act applies.

 

In the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations), through slight negligence on our part or on the part of our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

12. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§13 Best Price Guarantee

13. Best Price Guarantee

As of 25 July 2025, we offer our customers a voluntary Best Price Guarantee on all products offered in the online shop. Our goal is to permanently secure the fairest prices on the market for our customers.

13.1 Conditions:
The Best Price Guarantee applies to all products in our shop, provided the following conditions are met:
– The identical product (brand, model, variant) is publicly offered by another provider at a lower total price.
– The competing provider is a commercial retailer based in the European Union.
– The price of the competing offer is current, publicly accessible and includes all additional costs (e.g. shipping).
– It is not a limited special offer (e.g. coupon promotion, time-limited discount, quantity discount, clearance sale).

13.2 Exclusions:
The Best Price Guarantee does not apply to offers:
– from marketplace sellers such as eBay, Amazon Marketplace, classified ads or similar,
– from outside the EU,
– for used, damaged or refurbished goods,
– with individually negotiated special conditions.

13.3 How to Claim:
To claim the Best Price Guarantee, please send an email to support@areohandel.com with the following information:
– Link to the cheaper offer
– Screenshot showing the provider, price and date
– Product name or order number from our shop

The review takes place within a few business days. If approved, we will adjust the price accordingly or refund you the difference.

13.4 Voluntary Nature & Reservation:
The Best Price Guarantee is a voluntary, additional service offer without legal entitlement. It may be changed, restricted or discontinued by us in whole or in part at any time, including without prior notice. This applies regardless of the reasons and in particular in the event of market-related or business-related adjustments.

14. Final Provisions

If you are a business customer, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.