Terms and Conditions

1. Scope

These Terms and Conditions apply to all orders placed through our online store by consumers and business customers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or independent professional activity.
A business customer is a natural or legal person or a legally responsible partnership who, when entering into a legal transaction, acts in the course of their commercial or independent professional activity.

For business customers, the following applies: Any deviating or supplementary terms and conditions used by the business customer are expressly rejected; they only become part of the contract if we have expressly agreed to them.

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2. Contracting Party, Conclusion of Contract, Correction Options

The purchase contract is concluded with AReO Handel GmbH.

By placing the products in the online store, we make a binding offer to enter into a contract for these items. You may initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order, using the correction tools provided and explained in the order process.
The contract is concluded by clicking the order button, which constitutes acceptance of the offer for the items in the shopping cart. Immediately after submitting the order, you will receive a confirmation by email.

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3. Contract Language and Storage of Contract Text

The language available for the conclusion of the contract is: German.

We store the contract text and send you the order details and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

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4. Delivery Conditions

Shipping Costs

In addition to the stated product prices, shipping costs will be added. You can find further details on shipping costs in the individual product offers.

Delivery Options

We deliver the goods to the delivery address provided during the order process.

Delivery is only possible via shipping. Self-collection of the goods is unfortunately not possible.

Minimum Order Value

The minimum order value in the Dirndl.com online store is €15.

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5. Payment

The following payment methods are generally available in our shop:

PayPal

You pay the invoice amount via the online provider PayPal. In general, you must be registered there or first register, log in with your access data, and confirm the payment instruction to us (exceptions may apply for guest access). Further information is provided during the order process.

Credit Card

Your credit card will be charged after successful completion of the order in the online shop.

Advance Payment

If you select advance payment, we will provide our bank details in the order confirmation and deliver the goods after receiving payment.

Sofortüberweisung (Klarna)

We also offer payment via Sofortüberweisung. The transfer is executed immediately. This speeds up the entire order process.
You need your account number, bank code, PIN, and TAN. The online payment form is securely hosted by Sofort AG and not accessible to merchants. At the end of the order process, a pre-filled payment form opens with all necessary payment details.
Please note that not all banks support this service. You can find more information here: https://www.klarna.com/sofort

giropay

To pay with giropay, you need a bank account that supports online banking, must authenticate yourself, and confirm the payment instruction. Your account will be charged immediately after placing the order.

paydirekt

To pay via paydirekt, you must be registered with paydirekt, log in with your credentials, and confirm the payment. Your account will be charged directly.

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6. Returns

Customers may return goods using our return form. Customers are responsible for creating the shipping label and must follow the instructions in our revocation policy.
For orders delivered to countries outside Germany, we do not reimburse shipping costs in the event of a return. This also applies to the cost of return shipping.

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7. Right of Withdrawal

You are entitled to the statutory right of withdrawal, as described in our cancellation policy.

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8. Retention of Title

The goods remain our property until full payment has been received.
For business customers, the following additionally applies: We retain ownership of the goods until all claims arising from an ongoing business relationship have been fully settled. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale shall be assigned to us in advance in the amount of the invoice value, and we hereby accept this assignment.
You remain authorized to collect these claims, but we may also collect them ourselves if you fail to meet your payment obligations. Upon request, we will release securities if the value of the securities exceeds our claims by more than 10%.

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9. Transport Damage

For consumers:
If goods are delivered with obvious transport damage, please report such defects immediately to the delivery agent and contact us without delay.
Failure to make such a complaint or contact us has no consequences for your legal rights, but helps us assert our claims against the carrier or transport insurer.

For business customers:
The risk of accidental loss and deterioration passes to you upon delivery of the goods to the carrier, freight forwarder, or any person or institution designated to perform the shipment.

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10. Warranty and Guarantees

10.1 Statutory Warranty Rights

Unless expressly agreed otherwise, the statutory warranty rights apply.

The following limitations and shortened limitation periods do not apply to claims for damages caused by us, our legal representatives, or agents:

• in case of injury to life, body, or health,

• in case of intentional or grossly negligent breach of duty or fraudulent intent,

• in the event of a breach of essential contractual obligations (cardinal duties),

• under any warranty we may have provided, or

• where the scope of the Product Liability Act applies.

Limitations for Business Customers

Only our own information and the product descriptions provided by the manufacturer that were included in the contract shall be deemed an agreement on the condition of the goods.
We assume no liability for public statements made by the manufacturer or other promotional statements.
For business customers, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk.

Statutory limitation periods for the right of recourse under § 445a BGB remain unaffected.

Obligations for Merchants

For merchants, the inspection and notification obligations under § 377 of the German Commercial Code (HGB) apply.
If you fail to provide notice as stipulated therein, the goods shall be deemed accepted unless the defect was not recognizable during inspection.
This does not apply if we have fraudulently concealed the defect.

10.2 Guarantees and Customer Service

Information on any applicable additional guarantees and their exact terms can be found on the relevant product page and on dedicated information pages in our online shop.

Our customer service is available Monday to Friday via our ticket system.

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11. Liability

We are always fully liable for claims due to damages caused by us, our legal representatives, or agents in the following cases:

• injury to life, body, or health,

• intentional or grossly negligent breach of duty,

• warranty commitments, if agreed, or

• within the scope of the Product Liability Act.

In the case of a breach of essential contractual obligations (cardinal duties) caused by slight negligence, our liability is limited to the foreseeable damage typical for the contract.
Otherwise, claims for damages are excluded.

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12. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can access here.
We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.

The competent authority is the Universal Arbitration Board of the Federal Government at the Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, www.verbraucher-schlichter.de.

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13. Best Price Guarantee

As of July 25, 2025, we offer our customers a voluntary Best Price Guarantee on all products offered in our online store. Our goal is to ensure our customers always receive the fairest prices on the market.

13.1 Conditions:

The Best Price Guarantee applies if the following conditions are met:

• The identical product (brand, model, variant) is publicly offered by another retailer at a lower total price.

• The competing retailer is a business seller based in the European Union.

• The competitor's price is currently valid, publicly visible, and includes all additional costs (e.g. shipping).

• The lower price is not part of a time-limited special offer (e.g. coupon promotions, flash sales, quantity discounts, clearance sales).

13.2 Exclusions:

The Best Price Guarantee does not apply to:

• Offers from marketplace sellers such as eBay, Amazon Marketplace, classified ad platforms, etc.

• Sellers based outside the EU,

• Used, damaged, or refurbished items,

• Individually negotiated prices.

13.3 Claim Process:

To make a claim under the Best Price Guarantee, please send an email to support@areohandel.com with the following information:

• A link to the cheaper offer,

• A screenshot showing the price, date, and vendor,

• The product name or your order number from our store.

We will review the request within a few business days. If approved, we will adjust the price or refund the difference.

13.4 Voluntary Service & Disclaimer:

The Best Price Guarantee is a voluntary customer service without legal entitlement.
We reserve the right to modify, restrict, or discontinue the guarantee in whole or in part at any time without prior notice. This applies regardless of the reason and particularly in the event of market- or business-related adjustments.

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14. Final Provisions

If you are a business customer, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.