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General questions
Questions about your order, our products, sizing or your account.
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Everything about your return and refund.
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Where is my order?
Your shipping confirmation email contains a tracking number and link, so you can see where your parcel is at any time. No email? Check your spam folder or drop us a line.
How do returns work?
Simple and clearly explained, whether you ordered from Germany or internationally. Find every step on our returns page.
What does shipping to my country cost?
Just pick your country on our shipping page and you'll see costs, free-shipping threshold and delivery details at a glance.
Which size fits me?
Every product page has our size guide with measurement charts for that exact style. A dirndl bodice fits snugly on purpose, so go by your bust measurement rather than your usual dress size.
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