KEY FACTS
The most important at a glance
Free shipping from €150
For all orders from Germany with a value of €150 or more, shipping is completely free.
Delivery in 2 working days
Standard delivery time for Germany after dispatch. Austria 3 working days, rest of the EU around 4 working days, international depending on the country.
FedEx, Hermes & DHL
Within Germany and Austria with FedEx and Hermes, internationally with DHL via Global-e — every shipment with tracking.
Tracking included
As soon as your parcel is on its way, you'll receive an email with the tracking number and a tracking link.
HOW IT WORKS
How your parcel reaches you
1. Order & payment
As soon as your order reaches us, it is automatically forwarded for processing. You'll receive an order confirmation by email.
2. Packing in Falkensee
Our warehouse team in Falkensee packs your order carefully. Within Germany and Austria we hand it over to FedEx or Hermes, internationally to DHL via Global-e. You'll receive a shipping confirmation with a tracking number.
3. Tracking & delivery
Using the link in the email, you can track your parcel's status at any time. Delivery to your address or conveniently to a parcel locker of your choice.
SHIPPING COSTS & DELIVERY TIMES
All prices include VAT. International prices are shown in your local currency; you'll see the exact shipping costs transparently at checkout. Customs duties and import taxes are already included in the price for the countries we serve.
🇩🇪 Germany
€4.99
free from €150
Delivery time: 2 working days
🇦🇹 Austria
€7
free from €70
Delivery time: 3 working days
🇪🇺 EU & Europe
from €7
free from €70 (depending on country)
Delivery time: around 4 working days
🇨🇭 🇬🇧 Switzerland & UK
CHF 10 / £7
free from CHF 120 / £120
Express available
🌍 USA & worldwide
USA $10 — free from $150
Other countries: express from €25, free from €125
OUR SHIPPING PARTNERS
Who we send your parcel with
DHL
Our international shipping partner via Global-e for all countries outside Germany and Austria. Standard and express shipping with reliable tracking across the entire route.
Hermes & FedEx
Our shipping within Germany and Austria from the warehouse in Falkensee — fast, reliable and with delivery to your preferred address, a parcel shop or a parcel locker.
SAFELY SHIPPED
Shipping from Germany
🇩🇪
Packing in Falkensee
📦
DHL, FedEx & Hermes
🚚
With proof of dispatch
✉️
Delivery to parcel locker
🏪
FREQUENTLY ASKED QUESTIONS
Everything about shipping, briefly explained
Shipping
We usually ship within one working day of receiving your order. As soon as your parcel is with our shipping partner (FedEx or Hermes domestically, DHL internationally), you'll automatically receive a shipping confirmation by email.
Standard delivery times after dispatch: Germany 2 working days, Austria 3 working days, EU countries around 4 working days, international depending on the country. In many countries DHL Express is also available.
Yes. As soon as your parcel has been shipped, you'll automatically receive an email with the tracking number and a link to follow your parcel's status at any time.
Yes, delivery to parcel lockers is possible. Simply enter the address of your parcel locker as the delivery address when ordering. Hermes reliably delivers to parcel lockers throughout Germany.
As long as your parcel hasn't been shipped yet, we can adjust the address in most cases. Write to us right after ordering with a short email containing your order number and the new address so we can stop it in time.
For the countries we serve via Global-e, customs duties and import taxes are already included in the product price — no additional charges on delivery. In the USA, local sales tax is shown transparently at checkout.
You'll see the exact shipping costs transparently at checkout, based on the destination country and the weight of your order. You can also find an overview in the Shipping costs & delivery times section above on this page.
INTERNATIONAL & CUSTOMS
International shipping & customs
We ship your order abroad via our partner Global-e with DHL — in your local currency and with full tracking.
Customs duties and import taxes are already included in the price for the countries we serve — no additional charges on delivery. In the USA, local sales tax is shown transparently at checkout.
LEGAL
Shipping terms in detail
Shipping terms
Shipping takes place within Germany and Austria with Hermes and FedEx, internationally via Global-e with DHL, every shipment with tracking. Shipping costs depend on the destination country. During checkout, the exact shipping price is shown transparently before you complete your order.
For the countries we serve via our partner Global-e, customs duties and import taxes are already included in the product price — no additional payments on delivery. In the USA, local sales tax is shown transparently at checkout.



