We usually ship within one working day of receiving your order. As soon as your parcel is with our shipping partner (FedEx or Hermes domestically, DHL internationally), you'll automatically receive a shipping confirmation by email.

Standard delivery times after dispatch: Germany 2 working days, Austria 3 working days, EU countries around 4 working days, international depending on the country. In many countries DHL Express is also available.

Yes. As soon as your parcel has been shipped, you'll automatically receive an email with the tracking number and a link to follow your parcel's status at any time.

Yes, delivery to parcel lockers is possible. Simply enter the address of your parcel locker as the delivery address when ordering. Hermes reliably delivers to parcel lockers throughout Germany.

As long as your parcel hasn't been shipped yet, we can adjust the address in most cases. Write to us right after ordering with a short email containing your order number and the new address so we can stop it in time.

For the countries we serve via Global-e, customs duties and import taxes are already included in the product price — no additional charges on delivery. In the USA, local sales tax is shown transparently at checkout.

You'll see the exact shipping costs transparently at checkout, based on the destination country and the weight of your order. You can also find an overview in the Shipping costs & delivery times section above on this page.

Shipping takes place within Germany and Austria with Hermes and FedEx, internationally via Global-e with DHL, every shipment with tracking. Shipping costs depend on the destination country. During checkout, the exact shipping price is shown transparently before you complete your order.

For the countries we serve via our partner Global-e, customs duties and import taxes are already included in the product price — no additional payments on delivery. In the USA, local sales tax is shown transparently at checkout.